Oat2 is a shared planning app for couples and small households. If something is not working, or you are not sure how a feature is meant to behave, write to us and a member of the team will answer.
1. Contact us
Email support@getoat2.com for anything related to using Oat2, including general and partnership enquiries.
- We read every message and aim to reply within two business days.
- Write from the email address on your Oat2 account so we can find it.
- You can write in English. We will reply in the same language where we can.
2. Report a bug
The fastest way is from inside the app: when something goes wrong, shake your phone. Oat2 takes a screenshot of the screen you were on and opens a short feedback form, so we see exactly what you saw. Add a sentence about what happened and send it.
You can also email bug reports to support@getoat2.com. The following details help us reproduce a problem quickly:
- your device and operating system version, for example iPhone 17 on iOS 18;
- the Oat2 app version, shown in Settings;
- what you were doing, what you expected, and what happened instead;
- the date and time it happened, and a screenshot or screen recording if you have one.
If the app is behaving oddly after a poor connection, note whether you were offline at the time. Oat2 saves your changes locally and syncs them when the connection returns.
3. Account and billing
For sign-in trouble, invitations that will not open, or questions about a subscription, email support@getoat2.com and include the email address on your account.
- Subscriptions purchased in the app are billed and cancelled through the App Store or Google Play, and refunds are handled by the store.
- To leave a shared household, remove yourself from it in the app, or ask us to do it for you.
- To close your account entirely, follow the steps on Delete your account.
4. Privacy and your data
Our Privacy Policy explains what we collect, how long we keep it, and how to request a copy of your data. Our Terms of Service cover the rules for using Oat2.
To request deletion of your account and data, email deletion-requests@getoat2.com from your account email address. See Delete your account for what gets removed and what we keep.
5. Common questions
How do I invite my partner?
Open Oat2, go to your household settings, and send an invitation. Your partner can accept it in the app, or open the invitation link in a browser and follow the prompt to install Oat2.
My invitation link opens the website instead of the app.
That is the browser fallback. Install Oat2 first, then open the link again on the same device and it will hand off to the app.
Can I use Oat2 on more than one device?
Yes. Sign in with the same account on each device and your plans stay in sync.
Something I added is missing.
Check that the device has a connection and that you are signed in to the right account. If it is still missing, email us with the date and roughly what the entry said, and we will look into it.
Can I undo what Oat2 AI added?
Yes. You review a draft before it is added, and you can edit or remove anything afterwards.
How do I change my email or password?
Update your sign-in details in the app under account settings. If you cannot sign in at all, email support and we will help you recover access.